A Hiver alternative for mailboxes that are not at Google

What Hiver’s own pricing implies

Hiver’s current plans start at $25 per user per month on Growth and $55 on Pro — its page shows $25/$35 and $55/$65 beside an annual and monthly toggle without labelling which is which — and lead with AI: agents that resolve requests end to end, a copilot that drafts replies, skills for multi-step procedures and a knowledge builder. Around that sit a shared inbox with ticketing and full history, omnichannel email, live chat and self-service, rule-based automations, analytics and basic integrations, with Voice as an add-on and a customer portal, SLAs and CSAT on Pro.

It is priced per user on both plans, and it is sold as a layer on the mailbox you already use in Gmail or Outlook. Everything follows from that choice.

What Mailbind does instead

• Any IMAP and SMTP mailbox: Gmail and Microsoft 365, and equally IONOS, OVHcloud, Infomaniak, Gandi, o2switch or a server you run.
• One interface over all of them, with one search, one set of rules and one list.
• A shared inbox with assignment, roles and internal notes at €14 a month per member.
• A flat €12 a month for one person with any number of mailboxes.
• Replies that leave from the address that received the message, across every provider at once.

What you would lose

Your team leaves Gmail’s interface, which is the cost Hiver exists to avoid. For a team of twelve that is a training question and a real one. You would also lose Hiver’s AI agents and knowledge builder, its live chat and customer portal, its SLAs and CSAT, and its analytics — Mailbind has none of those.

If your support queue is a single Google address and your team already knows Gmail, Hiver is the lower-risk purchase and this page is not trying to talk you out of it.

Moving from Hiver without moving your mail

Nothing has to be migrated, which is the one genuinely easy part of leaving Hiver. Your mail lives at your provider — Google, Microsoft, your host — and both products are clients reading it over IMAP. Connecting Mailbind adds a reader; it does not move a message.

That means you can run both at once for as long as you like. Two IMAP clients on the same mailbox is a normal thing to do, and what one marks as read the other sees as read.

1. 1Connect your two busiest mailboxes to Mailbind on the Free plan.
2. 2Leave Hiver installed and signed in. Nothing is being cut over.
3. 3Work from Mailbind for a week, including the replies you would normally dread — the ones where the sender address matters.
4. 4Add the aliases that arrive in those mailboxes and verify them, so replies leave from the right address.
5. 5If it fits, add the rest of the mailboxes and move up a plan. If it does not, disconnect, and Mailbind’s copy of your mail is deleted.

There is one thing to check before you commit: the folder names. Both clients map the special folders — Sent, Drafts, Archive, Spam, Trash — and if your provider uses unusual names, confirm that archiving and deleting land where you expect before you rely on it.

The other alternatives, honestly

• Front — a full support platform if tickets, SLAs and a help centre are the requirement.
• Missive — a team inbox with chat and tasks, priced per user from $14 on yearly billing.
• Google Groups collaborative inbox — free, limited, and worth half an hour of your time before you buy anything.

Common questions

Keep reading

• All alternatives
• Mailbind vs Hiver
• Front alternative
• Missive alternative
• Shared support inbox
• Connect a mailbox